HelloMeLive chat
Answer your customers on your own website
A chat window on your site, a real conversation in real time, and your agents answering from HelloMe — the one they already use.
One line to paste
<script
src="https://hello-me.net/livechat.js"
data-key="hm_votre_cle"
defer
></script>The button appears at the bottom of your pages in under a second. Nothing to install, nothing to host, nothing to maintain.
Why
What a WhatsApp link will never do
Sending a customer to another application takes them out of your shop at the moment they were about to buy. Here they leave nothing.
With you, not elsewhere
The customer stays on your site, basket intact, looking at the page they were on — and your agent sees it too.
One customer, one agent
When an agent takes a conversation the others know and stay out. Nobody answers twice, nobody contradicts anybody.
Audio and video calls
From the same window, with nothing to install. One call per conversation: never two agents on the same line.
Works on 2G
The script is under 10 KB. Messages written offline go by themselves as soon as the connection is back.
Nobody at night? The assistant answers
From what you wrote, and from nothing else. Its messages are marked as automatic, and it stops the moment an agent arrives.
An identity that means something
What a visitor types is marked “claimed”. Only a verified number or a signature from your own server makes it proven.
How it works
Four steps, one afternoon
You need neither a full-time developer nor a project.
- Create your workspaceA name, a colour, the sites allowed. You get the public key to paste.
- Paste one line on your siteThe button appears. You can try it at once, before inviting anybody.
- Invite your agents by their numberEach keeps their own HelloMe account and answers from the application they know. No shared password.
- AnswerConversations arrive in a support inbox, apart from personal chats. The customer sees your company's name.
Pricing
In FCFA, per workspace, unlimited agents
We never charge per conversation: your bill must not grow because your customers are talking to you. And never per agent: adding somebody to absorb a rush must cost nothing.
Calls are counted per minute started and assistant answers per use, beyond what your plan includes. You can top up by mobile money, with no bank card. For more than twenty sites or yearly billing, write to us.
What we do not bend on
Rules written before the code
A support service touches the most sensitive thing a company has: what its customers tell it.
- No account opened behind anyone's backA visitor never gets an account without knowing, and an address belonging to somebody else is never attached.
- One conversation, one ownerTaking it is atomic: two agents pressing at the same moment, one wins, the other is told who.
- Your notes stay yoursInternal notes are kept apart from the messages: none can reach a customer by mistake.
- You know what is kept30 days, a year or three years depending on the plan. After that it is deleted for good, messages and all.
- Your data follows youA full export whenever you like. Getting back what is yours must never depend on us.
- Every serious act leaves a traceRoles, removals, keys, secrets, blocks, hand-overs, erasures: kept for a year, readable by your administrators.
Try it on your own site today
The free plan is enough to see what it does with your real customers. We will help you install it if you need.
Ready to try HelloMe?
Creating an account takes a minute and a phone number. The rest follows the way you already work.